1st Bill

• It Goes out approximately 60 days of water usage (2-month billing) or 30 days of water usage (1-month billing)
• Due on the 15th of every other month

As long as your bill is paid within the month of your due date, you will not be charged a late fee.

• Beginning Balance is your balance from last billing cycle
• If you've made a payment before bills were printed than your payment would reflect on the payment slot
• Adjustment reflects late fee
• Fac Chg: facility charge, which is the basic fee we charge for having service
• Cons Chg: Consumption charge

2nd Notice -Reminder Notice

• Mailed after 27 days from the first billing
• You receive this bill if your bill has yet to be paid or arrangements to pay were not made.

3rd Notice -  Disconnection Notice

• Mailed after 42 days from the First billing
• You receive this bill if the bill has yet to be paid or arrangements to pay are not met.
• $10 late fee 
• Bill must be paid by the due date in order to avoid disconnection

Final Bill

• You receive this bill once stop service

Process of Disconnection

• We will turn off and lock (padlock, zip-tie) service, read the meter, and hang door hangers that notify the customer of why their water was disconnected and a listing of amounts due. Past Due and Fees must be paid in full in order to reconnect your service.
  • Total Amount Due:
    • Outstanding Balance
    • Plus $10.00 Delinquent Notification Fee 
    • Plus $25.00 Delinquent Account Trip Fee
    • Plus $20.00 Deposit 

If turned back on without authorization, we will read and remove the meter and hang a door hanger that notifies the customer of why the water was disconnected and a listing of the amounts due. (Plus, other fees, if necessary, see Fee Schedule)

• Total Amount Due:
  • Outstanding Balance
  • Plus $10.00 Delinquent Notification Fee 
  • Plus $25.00 Delinquent Account Trip Fee
  • Plus $ 20.00 Deposit 
  • Plus $ 35.00 Removed Meter Fee

Fee Schedule

1. Deposit: $ 20.00
2. Delinquent Account Trip Fee $ 25.00
3. Delinquent Notification Fee $ 10.00 
4. After Hours Service Call Fee $ 50.00 (if necessary)
5. Damaged Padlock Replacement $ 12.50 (if necessary)
6. Removed Meter Fee $ 35.00 (if necessary)